We do not refund for a change of mind, decided you simply don’t like it or have no use for it!
We pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.
Important message regarding COVID-19
For anyone with pre-paid treatments（including Rechargeable member card / Packages）, rest assured the expiry on your package has been automatically extended.
*For example, if you had 3 months remaining to use your pre-paid treatments before our clinics closed, you still have 3 months to use them from the date we reopen.
Please note refunds are not provided for change of mind. All of our clinics adhere to Government regulations for the health and safety of our customers and staff.
Your satisfaction is paramount at Mint Skin.
1 Rechargeable member card / Packages guideline
1.1 Valid date
Pre-paid treatment packages must be redeemed within the following periods, after which, any unused value will be forfeited and will not be refunded:
Pre-paid treatments （including Rechargeable member card / Packages）must be redeemed within 24 months from the date of purchase.
The Rechargeable card can be extended for another 24 months after recharging.
From time to time, Mint Skin Clinic may offer promotional offers on our products and services, where either members or customers the opportunity to purchase either existing, limited edition or additional products and services at a discounted rate or offer, and which are subject to the promotional terms and conditions of sale as advertised by us at that time.
Promotion packages are only valid for 3 months, especially the free packages that come with the membership privileges, we are highly recommended to use the free packages first.
1.2.1 Package price
The package price per treatment will be lower than the single treatment price. See the price list for details.
1.2.2 Privileges of Members
We provide five levels of prepaid (Rechargeable) membership cards, different privileges for each membership card can be found in the following tables.
Pre-paid treatments (including Rechargeable member card / Packages）cannot be exchanged for cash or used to purchase products or discounted packages/ promotions.
Prepaid treatments (including Rechargeable member card / Packages） CAN BE transferable to other individuals, split or shared.
In case of force majeure, unable to continue to complete the treatment, you can look for transfer in the third-party market by yourself, but the terms of the transfer must be followed.
1.4 Transfer term
You cannot transfer or assign your MINTSKIN Clinic Prepaid treatments (including Rechargeable member card / Packages） without MINTSKIN Clinic’s prior written consent.
The transferred person must go through the transfer procedures at the clinic. They will be asked to, abide by and agree with the rules of MINTSKIN membership. Pre-operative consultation might be required, depending on the transferred treatment. Mind skin will retain the right to charge a consulting fee.
In a calendar year, a card can only be transferred once.
2 years OPT hair removal packages and other one year unlimited pass cards CAN NOT be transferred and only have one beneficiary of each card (package).
Mint skin will provide refunds in accordance with the Competition and Consumer Act (Australian Consumer Law). Please note, refunds are not provided for change of mind.
According to the Australian Consumer Law, business can refuse to give you a free repair, replacement or refund if: you simply changed your mind.
You may be entitled to an exchange or refund of a product or service where it is:
Faulty; which has to be proved from certificated entitle,
Substantially unfit for its specified purpose and cannot be remedied within a reasonable timeframe;
Unsafe or creates an unsafe situation;
If there is a problem with a product or service, and it can be remedied, we will attempt to remedy it within a reasonable time. If remediation is not possible, the above will apply. Kindly remind you that you always have the right to transfer your unused value to third parties or your friends.
If remediation is not possible, the above will apply, and you may be entitled to transfer to a third party. We do not refund for a change of mind, decided you simply don’t like it or have no use for it!
Please keep and produce your proof of purchase for all refunds and exchanges (e.g. your receipt).
Customer results may vary, and as such, no refund or exchange will be provided if the service or product did not provide the desired result, excluding any faults/major problems outlined above.
This refund policy applies and you agree to be bound by these conditions, when purchasing pre-paid treatments including packages for multiple treatments .
Mint skin reserves the right of final explanation.
Any request for a refund by you must be made in writing and issued to: firstname.lastname@example.org, for our consideration. The clinic may decide, upon review of your written request, whether a refund is required.
We will let you know if the refund was approved or not in 7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case of irreconcilable refund demand, refund settlement includes but is not limited to:
According to the original purchase value (excluding bonus) of the prepaid treatments (including member card and package）, deduct the original price of the used treatments.
For the package redeemed by a member card，if the package is exhausted, it can be settled according to the package price. If the package is not exhausted, it shall be deducted according to the original price of the used treatments.
If you've enjoyed the member's birthday half price package deals, you will no longer be allowed to use the half-price offer because you quit the membership. The gap between the original price and the discounted package price will be deducted from the card balance.
If you withdraw from the prepaid treatment program, the gift with the purchases or promotions will be requested to return (followed our return policy) or deduct from the member card value according to the gift recommended retail price.
2 Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to skincare products only.
To be eligible for a return:
Your item must be in the same condition that you received it, not physically damaged from dropping or mistreatment, and in its original packaging.
Photographic or video evidence may be required as evidence to report the product is faulty.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
*Items sent back to us without first requesting a return will not be accepted.
2.1 Damages and issues
Please inspect your online order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2.2 Exceptions / non-returnable items
Unfortunately, due to hygiene reasons, we are unable to accept returns on open or used products.
3 Something you need to know
3.1 Booking and Changing appointments
INLINE WITH GOVERNMENT REQUIREMENTS, IT IS MANDATORY THAT ALL ATTENDEES 12+ YEARS BE FULLY VACCINATED AND PROVIDE EVIDENCE UPON ENTRY.
Please bring your vaccine passport to your appointment otherwise it will be cancelled automatically and you may be charged a $40 no-show penalty fee. Thank you for your cooperation.
Any changes or cancellations to the reservation must be communicated at least 24 hours prior to your reservation via phone, WeChat. We cannot accept messages left after hours or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you. Respectfully, you may be charged a $40 no-show or late cancellation penalty fee.
Please arrive on time to your scheduled appointment time. If you are late for a scheduled appointment we may need to shorten or cancel your treatment and the full scheduled appointment fee will still apply.
3.3 Age requirement
The comfort and safety of everyone in our venue is important to us. We do not allow babies and children (under 12 years old) to accompany parents to appointments, make bookings, or otherwise stay in the facilities.
*We can not prove any medical or laser treatment for the age under 18, except you have special consideration from a dermatologist with you.
3.4 Pregnancy and Breastfeeding
Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you call our clinic and talk to one of our trained staff and check with your doctor on your individual needs prior to booking any treatment.
Prior to any treatment, please use our consultation forms to disclose to MINTSKIN your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.
Whilst in our venue, we ask that you kindly respect our staff, facilities, clinic policies and the enjoyment of other guests. We operate a very positive, professional and loving environment. Please note that entry to MINTSKIN and invitations to rebook are at our discretion.
MINTSKIN therapists are certified in their respective services. You will always be treated by a caring, qualified professional. All staff in our clinic department are female. Should your preferred therapist be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team.
3.8 Special Considerations
For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, MINTSKIN can not guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.
3.9 Results Disclaimer
No one person is the same and each of our bodies are unique. What works for one person, may not work for another. We all have different skin, we all do different things and expose our skin to different environments. Because of this, and our own genetic disposition, make up, body, skin type, and personal skin regime, we can never be 100% certain that our products or services will achieve a desired result or outcome, but we make recommendations as best we can, and with the information that we get from you.
4 Policy Updates
MINT SKIN Clinic reserves the right to cancel, add or amend the Rules without notice or anticipated. Breach of any applicable law or regulation or any other event outside Results MINT SKIN’s reasonable control.
Any changes will be posted either within these terms and conditions or the promotion notice.